---
title: "Portal-Only Account Sign-In"
canonical: "https://help.nnu.edu/space/TMR/72744964/Portal-Only%20Account%20Sign-In"
format: markdown
---
Portal-Only accounts are used for people who need access to information through the [my.nnu.edu](http://my.nnu.edu) portal but do not have a normal network account. This primary includes parents who need access to their students' bills and grades.

> ⚠️ For sign-in instructions for network accounts (staff, faculty, and students), please review the Technology Orientation available here: [https://nnuitservices.atlassian.net/wiki/spaces/TMR/pages/2498112](https://nnuitservices.atlassian.net/wiki/spaces/TMR/pages/2498112)

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> When your account is first created, you will receive an email with your login information. Select “Click here to set your password” to setup your password. For passwords, we recommend using a combination of uppercase and lowercase characters, numbers, and symbols. Keep in mind that the passwords for these accounts must be 10 or fewer characters in length.
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> ![image-20240812-220750.png](media://4b51547e-3e79-41ec-a828-f8b8d3a4437f)
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> After your password has been set, you may then use it to signin to the Portal. In a web browser, go to [my.nnu.edu](http://my.nnu.edu) and in the top right select “Login Here”
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> > ⚠️ **Do not** use the red “Login” button. This is for users with network accounts only.
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> ![image-20240807-184339.png](media://b3e90762-5759-4dee-95ab-176dd3c972f4)
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> In a box that appears, enter your username (this will usually be your email address), then press continue.
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> ![image-20240807-185200.png](media://da84be67-0cd8-4cdf-8b66-a4778628ff73)
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> Then enter your password and click login.
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> ![image-20240807-185729.png](media://54431c70-6706-4941-80a5-09c348a63ee6)
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> Follow the same steps as for logging in. When prompted for a password, click “I forgot my password” instead.
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> ![image-20240807-190224.png](media://1f87790b-c378-48be-b1aa-ae45fc50955e)
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> If you receive a message saying that the password cannot be reset, your username might be incorrect or you may not have an account. If this happen please contact the NNU IT Help Desk for assistance.
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> ![image-20240807-190754.png](media://9ae3636a-a412-4804-a689-9604327dfc44)
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> If your username is correct, it will prompt for your email address.
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> > ℹ️ The email address entered must match the address we have on record for you. If you need your email address updated, submit a ticket at [help.nnu.edu](http://help.nnu.edu)
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> ![image-20240807-195916.png](media://79a937fb-6d66-4468-a3a3-7fef497c06dd)
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> You will then receive an email with a password reset link. If you do not receive the email within a few minutes, the email entered might be incorrect.
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> ![image-20240807-200100.png](media://724b770d-7b9d-4389-9888-20e7995fb6a3)
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> You will have 60 minutes to use the password reset link in the email before it expires. If you need the email resent, follow the steps above to send a new reset link.
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> ![image-20240812-215917.png](media://3bebe39c-fb19-4823-ba10-a4de7cc1a6f9)
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> Clicking the link will open a password reset page where you can set your new password. We recommend using a combination of uppercase and lowercase characters, numbers, and symbols. Keep in mind that the passwords for these accounts must be 10 or fewer characters in length.
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> ![image-20240812-220514.png](media://b0aeed7f-b0c6-4aba-b827-b97bc87f013a)