---
title: "Resetting Your NNU Password"
canonical: "https://help.nnu.edu/space/TMR/2497736/Resetting%20Your%20NNU%20Password"
format: markdown
---
Your NNU username and password are tied into many different services.  The following steps will help you complete the password reset process.

####  **NNU Password Requirements**

- Starting with a letter is best (upper or lower case)
- Must be at least **14 characters long**
- Cannot contain any part of your username
- Old passwords cannot be reused
- It may only be changed once per day
- It must contain the following:
  - Uppercase letters
  - Lowercase letters
  - Numbers OR Symbols - Symbols can consist of *&^%$#@!)( ?.,   but we suggest avoiding < > and forward slashes / if possible.

If you need help logging in or resetting your password please call the ITS Help Desk at x8111 or 208-467-8111.

**If you need to change your password now, follow these steps**

- Go to [<u>https://pwd.nnu.edu/pm/</u>](https://pwd.nnu.edu/pm/) and click **Change** if you know your current password or click **Reset** if you have forgotten your password. Click **Unlock **if your account is locked. Follow the steps that follow.
- Computer password
  - If you are on a desktop computer on campus, your password should automatically update right away after you change it.
  - If you are on a laptop, connect your computer to a network cable and port and restart your computer.  Log in with your new password.
- NNU-Wireless connection password
  - Laptops - Open your wireless settings and remove the NNU-Wireless connection profile.  Re-add the NNU-Wireless by connecting to it again with your username and new password.
  - iPhone/iPad - Open Settings and click on WiFi.  Click on NNU-Wireless and then click Forget this Network. Once it goes back to scanning for wireless networks, select NNU-Wireless and enter your username and new password.
  - Android based phones and tablets - Open Settings->Wireless & networks->Wifi settings and click on NNU-Wireless.  Click **Forget**.