---
title: "I Lost or Broke My Two-Step Device"
canonical: "https://help.nnu.edu/space/TMR/2493284/I%20Lost%20or%20Broke%20My%20Two-Step%20Device"
format: markdown
---
## Problem

I lost or broke my:

- Phone
- Hard Token

## Solution

Call IT Services **immediately** at (208) 467-8111 to deactivate your device from Duo or Microsoft so that no one can use it to log into your account.

If you receive a new phone, visit [I Have a New Phone to Set Up With Duo Mobile](https://nnuitservices.atlassian.net/wiki/spaces/TMR/pages/2493289).

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