A: Each unit has two lights on the front of them; these lights can be seen behind the "Ethernet Ports" sticker. Are both of these lights lit on your unit? Are they both green? If the answer is no, submit a help ticket, and we can help!
Q: Do I still need to request that my dorm room ethernet ports be activated?
A: Nope! All ports on the new WiFi units should be active by default, but if one is not working please let us know!