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For assistance during all audio/video conferences and streaming, please call: IT Services (ITS) @ 208-467-8111.

Classroom Audio/Video Conferencing:

  • BlueJeans
  • Polycom/Cisco

Event Audio/Video Conferencing:

  • Orientation for instructors and camera operators working with audio/video conferencing
  • Setup and teardown of audio/video conferencing equipment
  • Connecting the audio/video conference to your remote client(s)


  • Speaker Phones with conferencing disk

Conferencing or Streaming - What's the Difference?

Audio/Video Conferencing refers to two-way audio and audio/video communication, where users in diverse locations can speak and interact with each other, just like a phone conversation but also with video.  At NNU the use of high-end Polycom, Cisco, and Blue Jeans Carts provide several useful features including:

  • Remote users can control what they are seeing by tilting, panning, and zooming the camera on the Polycoms and Ciscos.
  • Computer-based content (such as PowerPoint presentations) can be sent to or received from remote viewers.

Near End/Far End - The 'near end' of an audio/video conference or streaming session refers to the NNU end of the session.  The 'far end' refers to the participant(s) and equipment not at NNU.

Requesting an Audio/Video Conference:

Please submit your request for audio/video conferencing via the ticket system as early as possible to ensure the availability of resources and Internet connections for your reserved building and room.  A timely request will also help ITS to schedule personnel for the time of your conference.

Testing the Connection:

To ensure time to resolve any issues, it is very important that you schedule a specific date when the 'far client(s)' (the people on the other, remote end of the connection) will be available for testing the audio/video conferencing connection, as follows:

  • For CLASSES:  Contact ITS at least one week before the start of the class/event and also one day prior to the class/event.
  • ITS will contact the Remote client for a specific time during the date you have set up.

Note:  After your remote and local connections have been tested, you can expect your audio/video conference to be set up 15-30 minutes prior to the class/event.

Camera Operator:

The ITS recommends that each audio/video class have a camera operator during the audio/video conference.  Your department will need to provide someone who will be trained by the ITS for audio/video conferencing camera operation.  The ITS can provide a technician, if one is available.

For instructor or camera operator orientation, please contact ITS at 208-467-8111. 

If more complex video and/or audio are required, you may contact IT Services, 208-467-8111, where your group or department may rent the equipment.  If onsite operators are needed for the event for audio/video, the group or department may contact Conference and Events (ext. 8790) to arrange personnel for this function.  The cost of personnel from Conference and Events will be the responsibility of the group or department.

Simple or Complex Setup:

A simple audio/video setup would be a presentation where a single microphone and camera remain in a single fixed position.  Typically this means that any speaking is done from only one position, either sitting or standing, such as at a table or podium, and there is no content that needs to be displayed to the remote viewers (such as PowerPoint or other visual aids).

A more complex setup might be where there are multiple speakers who need to interact and/or where the speaker desires audience participation and the remote viewers need to feel they are “part of the action."  Another situation would be where the speaker moves around and possibly uses visual aids and audio aids for their presentation.  This would necessitate more than one microphone, a sound mixer board, and possibly more than one camera, as well as operators for the cameras and soundboard.  

Reserving a Room:

Please note ITS DOES NOT RESERVE ROOMS on NNU’s campus or distance locations for your audio/video conferences.  You must reserve your own rooms and make all initial contacts with the appropriate persons at the remote location and provide ITS with contact information via the ticket system. 

Software Requirements:

Northwest Nazarene University’s audio/video conferencing may be accessed by using Polycom, Cisco, or Blue Jeans units or other commercial audio/video conferencing equipment.